Salesforce rolls out new Slackbot AI agent as it battles Microsoft and Google in workplace AI

What we drew from this source

The claims Via News extracted from this document. We point to the source; we don't replace it.

• We're saturating what we can do with purely conversational UIs, and agents will start building interfaces that best suit user intent

  80% confidence

• LLMs are commodities that are democratized, like CPUs

  80% confidence

• LLMs applied to unstructured information are incredible, and Slack conversations contain tremendous value that humans can't extract but LLMs can

  80% confidence

• 73% of internal Slackbot adoption was driven by social sharing rather than top-down mandates

  80% confidence

• Slackbot isn't just another copilot or AI assistant. It's the front door to the agentic enterprise, powered by Salesforce.

  80% confidence

• Security team signed off on Slackbot rather quickly because it only accesses information each user already has permission to view

  80% confidence

• Anthropic was the only provider that could give us a compliant LLM when Slack began building the new system due to FedRAMP Moderate certification requirements

  80% confidence

• Can't imagine working for another company without access to these types of AI tools; this is just how I work now

  80% confidence

• Slackbot is an absolute 'chaos tamer' for the team, saving about 30 minutes daily by eliminating context switching

  80% confidence

• Internal satisfaction rates for new Slackbot reached 96%, the highest for any AI feature Slack has shipped

  80% confidence

• Slackbot is included at no additional cost for customers on Business+ and Enterprise+ plans

  80% confidence

• Salesforce does not train any models on customer data because models don't have security controls to prevent unauthorized access

  80% confidence

• Salesforce employees report saving between two and 20 hours per week using new Slackbot

  80% confidence

• Two-thirds of Salesforce employees have tried the new Slackbot, with 80% of those users continuing to use it regularly

  80% confidence

• Salesforce's API pricing changes could force enterprises to use Salesforce Data Cloud instead of Fivetran to replicate data to Snowflake

  80% confidence

• Salesforce will support additional LLM providers this year, including Google Gemini and possibly OpenAI

  80% confidence

• Every corporation is going to have an employee super agent, and Slackbot is going to be that

  80% confidence

• Most of the net-new apps being deployed to Slack are agents, proving the promise of humans and agents coexisting

  80% confidence

• New Slackbot is the fastest adopted product in Salesforce history

  80% confidence

• We're still in the single agent world, and FY26 will be the year where we start to see more coordination between agents

  80% confidence

• The old Slackbot was like a tricycle, and the new Slackbot is like a Porsche

  80% confidence

• Rolling out Slackbot was practically one of the easiest enterprise technology implementations in over two decades

  80% confidence

Data points we hold from this source