Samsung’s Galaxy Note 7 Phone Production Halted and Customers Advised to Stop Using Device

Exploded Samsung note7.

Samsung has halted all Note7 production after new reports of replacement phones getting overheated and having battery problems.

All major carriers in the US are now allowing customers to return their phones. After the Samsung’s Note7 problems, the company is now turning into the new galaxy S8 with more cutting edge features.

It all started in early September with reports of the phone’s battery becoming unstable when fully charged, which could cause overheat and even explosion.

Samsung also released a software update which capped the phone charge at 60% and displayed a warning as the device is powered on.

“To date (as of September 1) there have been 35 cases that have been reported globally and we are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market. However, because our customers’ safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7.”

Samsung press release stating they will replace current Note7 with New One
on September 02, 2016.

According to Samsung, 35 cases have been reported in over two million phones produced. Even though battery failures are extremely rare, the Samsung’s Note7 problems seem to be above average.

“We remain committed to working diligently with appropriate regulatory authorities to take all necessary steps to resolve the situation. Consumers with either an original Galaxy Note7 or replacement Galaxy Note7 device should power down and stop using the device and take advantage of the remedies available.”

Samsung press release asking all global partners to stop sales, on October 11, 2016.

What’s causing the Samsung’s Note7 problems

One problem is overheating. This can both be due to the environment, like placing the phone in heated location, or by heat from within the battery itself.

Another problem seems to be related to physical pressure being applied to the phone. According to Reuters, the Applied Energy Hub battery Laboratory in Singapore tested the Samsung Galaxy Note7 and concluded the phone may explode if pressure is applied to its fully charged battery.

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